Monitoring gives customer a transparent view to manage complex Business Processes from end-to-end with one single tool.
Typical use-cases are related with managing complex business processes to
react on problems fast and efficiently or even before an error or fault exists.
Problem solving can be very time consuming and expensive in a complex process with multiple internal and external participants and information systems tied together. This can easily lead to bad customer service.
Process Event Monitor (PEM) is a platform and application independent Monitoring product from german company Eurodata.
Edimaster is a partner and reseller of PEM in Finland.
More infromation from Eurodata webpages